Meet Jean Crews VP, Mortgage Loan Officer, BB&T

How passion and determination turned a first job into a lifelong career

At the time, Jean Crews didn’t know that her first job at a bank would result in a successful and impressive career that enabled her to become No. 3 in a company of 550 mortgage loan officers.

What she did know then, and claims has kept her in the business, is that she loves making others happy. “There’s nothing better than making other people happy,” said Crews.

“Sometimes that can be difficult when getting approved for a mortgage as it involves a lot of paperwork and requests, but when the end result is hearing the excitement in someone’s voice when they have purchased their dream home, that makes it all worth it.”

Honesty is her policy, and she exercises it from the start to be clear and concise about the mortgage process. She firmly believes in caring for her clients by being timely in her responses and always on hand to handle their needs.

Crews has an unwavering passion for her career, which is evident in her status and commitment to customers, but she counts her proudest achievements to be her daughters and her 18 happy years of marriage.

While she doesn’t have much free time, she spends most of it cheering on Auburn and her alma mater, Florida State, boating and traveling — something she promises to do more of.

“The joy and happiness of my clients has kept me going and truly loving this profession that can often be challenging,” said Crews. “There’s nothing like the joy of a new home and knowing I shared a part of helping it happen.”

BB&T | (850) 865-5326  |  bbt.com/jjcrews